Terms and conditions

Terms of Sale

Payments
1. All payments are processed via Stripe.
2. All payments must be received in full prior to access to the product or service.
3. Stripe retains your payment details and credentials securely for processing payment plans automatically.
4. Prices advertised on the website are in Australian Dollars unless otherwise noted.
5. 10% GST applies to Australian customers and is charged at checkout.
6. Payment plan arrangements indicate that access to your purchase (i.e. course, lecture or program materials) will be dripped access, not instant access to all inclusions until all paymnents are received in full.
7. Payments permit one (1) person only to access the purchased course, event or resource. All third-parties including, but not limited to, business partners, colleagues, assistants and your clients, must purchase their own access.
8. Failure to pay all due amounts will trigger a series of 3 reminder emails and pausing of your access. Where no payment is received after 3 reminders your access to the product in question will be revoked without notice. You may contact support at anytime to reinstate your access, additional processing fees may apply, and any prices changes since your original access will apply.
9. Early bird and promotional pricing conclusion dates and times are advertised in Sydney, Australia timezone. End times and dates for such promotions are firm and will not be extended.
Cancellations
1. Purchases of digital products (such as instant access lectures, courses, audios, ebooks, and resources) can be cancelled anytime, however, no refunds or exchanges apply.
2. Purchases of live training programs, events or mentoring can be cancelled up until 24 hours prior to the first session/event.
3. 1:1 session bookings can be cancelled or rescheduled up until 24 hours before the scheduled session without penalty.
4. To cancel your order, contact support here.
Refunds/Exchanges
1. Refunds of any kind (full or partial) do not apply for purchases made where a sale price is now active or a different price is seen elsewhere.
2. Digital Products (such as instant access lectures, courses, audios, ebooks, and resources) are not eligible for any refund or exchange due to the nature of the product.
3. Live Training Programs, Events, and Mentoring are:
  1. Not eligible for refund after the training begins, even if you have not attended any of the live sessions, missed sessions, accessed recordings, or downloaded resources.
  2. Eligible for refund or exchange 24 hours before training begins.
    1. A full refund is given where no pre-learning or resources have been provided upfront.
    2. A partial refund is given where pre-learning or resources have been provided upfront - even if they have not been accessed.
4. 1:1 sessions that you do not attend without a minimum of 24 hours notice are not eligible for refund or reschedule.
5. Contact our support team here to ask about cancellation or refund.
Courses, Lectures & Resources from other sites
1. Course links and purchases made on other sites are subject to the Privacy Policy and Terms & Conditions of Sale from the organiser's website.
2. Kira Sutherland is not responsible for the payments, refunds, tech support, or terms of sale associated with purchases of her products through other sites.
3. Tech support and purchase enquiries must be directed to the organiser, not Kira Sutherland.
Membership, Course Access & Training
1. Upon purchase of a course, lecture or membership you will be granted access to the applicable membership site and course purchased.
2. If you cancel or deactivate your account with Kira Sutherland or with Simplero.com your access to the courses and membership sites will be deactivated and removed.
3. You will need to re-purchase to reactivate any lost data following a self-deactivation of your account.
4. On all live trainings, in the membership sites, and in any membership calls or communities, you will conduct yourself in a professional manner at all times.
5. Any bullying, racism, x-rated material, and inappropriate comments or behaviour will be considered a breach of these terms. In such an event, your access to the course and communities will be terminated immediately without refund.
6. Live training may involve recording of the video training where your name, face, voice and comments can be seen by other course members - present and future. If you do not wish to be visible in recordings, please turn off your webcam and rename your Zoom profile for the duration of the call.
7. Comments, images and posts shared in any Membership groups may be accessible by all students of the course - past, present and future - please keep this in mind before sharing. You are welcome to remove any of your posts, videos and images from the group upon conclusion of the training program, should you wish to keep your information safe.
8. In addition to these terms, other terms and conditions may apply to any students and mentees joining a Facebook Group or WhatsApp Group hosted by Kira Sutherland, Astrology of Health, or uberhealth®. Please review the group guidelines prior to entry.
9. You are not permitted to share your course login details or membership site details with another person.
10. You are not permitted to allow another person to watch the course content, read the course material, or access any events. The third party must purchase their own access.
Copyright and IP
1. All designs, resources, media and content presented on any of the websites and social media profiles owned by Kira Sutherland are copyrighted by Kira Sutherland.
  1. These sites include (but may not be limited to):
    1. courses.uberhealth.com.au
    2. kirasutherland.com.au
    3. astrologyofhealth.com
    4. courses.astrologyofhealth.com
    5. uberhealth.com.au
  2. Social Profiles include (but may not be limited to):
    1. instagram.com/uberhealth
    2. facebook.com/uberhealth
    3. instagram.com/astrologyofhealth
    4. facebook.com/astrologyofhealth
2. At no time can any of the images, resources, videos, concepts or content be shared, copied, embedded or resold without the express written consent from Kira Sutherland.
Contact
1. If you have any questions or concerns about the terms of sale or the product or course you are looking to purchase, please email support to resolve your questions prior to purchase.